Terms of service

1. Introduction

Welcome to Vorian Seeds. These Terms of Service (“Terms”) govern your use of vorianseeds.com and purchases made through our online store. In these Terms, “Vorian Seeds,” “we,” “us,” and “our” refer to the seller operating this store.

Our store is hosted by Shopify, which provides the e-commerce platform we use to offer products and process orders.

Please read these Terms together with our:

By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law. Nothing in these Terms limits consumer rights that cannot lawfully be excluded.

2. Eligibility and Acceptable Use

To place an order, you must be legally able to enter into a binding contract and authorized to use the payment method provided.

You agree to use our website and products lawfully. You must not:

  • Submit fraudulent orders or false payment information.
  • Impersonate another person or misrepresent your identity.
  • Upload malicious software or interfere with website security.
  • Access another customer’s account or personal information without authorization.
  • Infringe intellectual property rights.
  • Submit unlawful, threatening, or abusive content.

We may restrict access where reasonably necessary to address fraud, security risks, or a material breach of these Terms. Any restriction does not remove your rights relating to purchases already made.

3. Product Information

We aim to provide accurate product descriptions, images, prices, and availability information.

Please review the selected product and variant before ordering, including seed quantity, tool size, color, capacity, and package contents.

Seeds are sold for planting unless expressly stated otherwise. Photographs of mature plants, flowers, or produce illustrate the variety or potential growing results; those items are not included unless the product description says they are.

Plant appearance and performance can vary with growing conditions. Screen settings may also affect how colors appear. These variations do not excuse supplying the wrong product or an item that materially differs from its description.

Product availability may change. If we discover that an ordered item is unavailable, we will contact you and offer an appropriate resolution. We will not substitute a different product without your agreement.

4. Prices, Taxes, and Payment

Prices are displayed and payments are processed in U.S. dollars (USD) unless expressly stated otherwise.

The selected products, applicable discounts, shipping charges, and taxes collected by us will be shown at checkout before you submit payment. Any applicable import charges not collected at checkout must be disclosed in our shipping information before purchase.

Your bank or payment provider may charge currency conversion or other transaction fees under its own terms.

Available payment methods are displayed at checkout. You agree to provide accurate billing information and use a payment method you are authorized to use.

Price changes apply to future purchases and do not, by themselves, change the amount charged for an order already placed.

5. Orders and Order Information

After you place an order, we will send an order confirmation to the email address provided.

Please check the confirmation and contact us promptly if any details are incorrect. You are responsible for providing a complete shipping address, including any apartment or unit number, postal code, and contact information needed for delivery.

We may decline or cancel an order for a legitimate reason, such as:

  • An unavailable product.
  • A payment that cannot be verified.
  • Suspected fraud or unauthorized activity.
  • A destination restriction.
  • A material pricing or product-listing error.

If we cancel all or part of a paid order, we will notify you and refund the canceled portion, including applicable taxes and shipping charges. We will not charge a higher price or replace an item without your agreement.

6. Shipping and Delivery

Our Shipping Policy explains processing times, transit estimates, shipping rates, supported destinations, and delivery restrictions.

Processing time and transit time are separate. Unless expressly stated otherwise, delivery dates are estimates rather than guarantees.

If your shipment is delayed, missing, damaged, or incorrect, please contact us so we can investigate and arrange the appropriate resolution under our policies.

An address error or carrier issue will be assessed according to the circumstances. Nothing in this section removes our responsibility to fulfill orders or provide remedies required by applicable law.

7. Cancellations, Returns, and Refunds

Cancellation eligibility, return conditions, applicable fees, and refund processing are described in our Return, Refund & Warranty Policy.

That policy includes:

  • Cancellation requests within 48 hours, subject to shipment status.
  • Conditions and disclosed fees for successful late-cancellation interception.
  • Eligible change-of-mind return requests within 15 calendar days of delivery.
  • Assistance for damaged, defective, missing, or incorrect items.
  • Refunds to the original payment method.

Please contact us before sending a return so we can provide the correct instructions and return address.

For cancellations, returns, refunds, and warranty claims, the specific provisions of our Return, Refund & Warranty Policy take priority over any inconsistent general wording in these Terms. Mandatory consumer rights remain unaffected.

8. Seed Grow Guarantee and Tool Warranty

We provide separate coverage for seeds and gardening tools:

Seeds — 90-Day Grow Guarantee

Qualifying seed claims are covered for 90 calendar days from the purchase date, subject to the growing conditions and claim requirements described in our Return, Refund & Warranty Policy.

Gardening Tools — 1-Year Warranty

Qualifying manufacturing defects in gardening tools are covered for one year from the purchase date, subject to the coverage and exclusions described in that policy.

The request to report visible delivery problems within 7 business days of delivery does not shorten these coverage periods.

Nothing in these Terms cancels our published guarantees, express product commitments, or warranties and remedies that cannot be excluded under applicable law.

9. Growing Information and Product Use

Growing guidance is provided to help customers select and use our products. Results depend on factors such as climate, planting time, soil, temperature, moisture, sunlight, storage, and maintenance.

Unless expressly stated in a product-specific commitment, we do not promise a particular yield, harvest date, mature plant size, or identical results in every growing environment.

Follow the instructions supplied with your seeds or gardening tools. Select varieties suitable for your location and observe any applicable planting or product-use restrictions.

Normal variation in growing results does not affect your ability to submit a qualifying claim under our Grow Guarantee or applicable consumer law.

10. Seed Health and Treatment Information

Seed treatment, certification, and disease-resistance claims apply only where specifically stated in the relevant product information.

Do not assume that seeds are treated, certified organic, laboratory-tested, or resistant to a particular disease unless that information is expressly provided.

Disease resistance does not mean immunity. Plant health may be affected by soil conditions, environmental exposure, pests, and other factors.

If seeds arrive moldy, infested, damaged, or otherwise inconsistent with their description, contact us under our Return, Refund & Warranty Policy. This section does not exclude responsibility for defective or incorrectly described products.

11. Errors and Corrections

We may correct errors in product descriptions, pricing, availability, promotions, or shipping information.

If an error materially affects an existing order, we will contact you to explain the issue. Where a change to the order is necessary, we will seek your agreement or cancel and refund the affected portion.

We will not impose an additional charge without your authorization. Corrections do not remove rights relating to a purchase already made.

12. Accounts and Privacy

If you create an account, keep your login information confidential and notify us promptly if you suspect unauthorized access.

We handle personal information as described in our Privacy Policy.

Please do not send full payment-card details or account passwords by email or through a contact form.

13. Intellectual Property

Website text, branding, graphics, and other content are owned by Vorian Seeds or used with permission, except where otherwise identified.

You may access and use the website for personal shopping and reference. You may not reproduce or commercially exploit protected content without authorization, except where permitted by law.

Nothing in these Terms limits lawful reviews, commentary, or other legally protected uses.

14. Reviews and Customer Submissions

If you submit a review, photograph, or other content for public display, you confirm that you have the right to share it and that it reflects your honest experience.

You retain ownership of your content. You grant us a non-exclusive permission to display and reproduce it for the purpose for which you submitted it, such as publishing a product review. We will obtain any additional permission required for other uses.

We may remove spam, fraudulent submissions, personal information, unlawful content, or material that infringes another person’s rights. We will not alter a review to change its meaning or remove it solely because it is negative.

Private customer-service communications are handled under our Privacy Policy and are not automatically treated as public review submissions.

15. Third-Party Services and Links

Our website may include third-party payment services, applications, or external links.

Those providers may have their own terms and privacy policies. Please review them where relevant.

We do not control independent third-party websites. However, using third-party services to support our store does not remove our obligations concerning your order or your rights under applicable law.

16. Website Availability and Responsibility

We aim to keep the website accessible and functioning properly, but temporary interruptions may occur because of maintenance, technical problems, or circumstances outside our reasonable control.

A website interruption does not cancel our obligations for paid orders, approved refunds, or valid warranty claims. If you cannot access your account or order information, contact us directly.

Our responsibility for losses arising from a purchase or use of the website is determined by applicable law. Nothing in these Terms excludes liability for fraud, willful misconduct, or any responsibility that cannot lawfully be excluded or limited.

17. Questions, Complaints, and Disputes

Please contact support@vorianseeds.com with your order number and a description of your concern. We will review the information and work with you toward a resolution.

This customer-service process does not prevent you from exercising rights available through your payment provider, a consumer authority, or a court.

These Terms do not create a mandatory arbitration requirement. Any statutory notice or dispute-resolution procedure applicable to a particular seed sale remains governed by the relevant law.

18. Applicable Law and Consumer Rights

These Terms and purchases through our store are subject to applicable law, including mandatory consumer protections that apply to the transaction.

Nothing in these Terms deprives you of rights or access to remedies that cannot lawfully be waived, including protections applicable in your place of residence.

19. Changes to These Terms

We may update these Terms to reflect changes to our business, services, or applicable requirements. Updated Terms will be published on this page.

Changes apply prospectively. Unless required by law or agreed with you, later changes will not reduce the guarantees, refund rights, or other commitments applicable when you placed an existing order.

20. General Provisions

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure to enforce a provision immediately does not waive the right to enforce it later.

These Terms and the policies linked above govern use of our store and purchases through it, without overriding specific product commitments or mandatory consumer rights.

21. Contact Us

For questions about these Terms or an order:

Email: support@vorianseeds.com
Phone: +1 (307) 381-8790
Customer Service Hours: Monday–Friday, 9:00 AM–4:00 PM Mountain Time (MT)
Saturday–Sunday: Closed