At Vorian Seeds, we want you to shop with confidence. This policy explains order cancellations, returns, refunds, our 90-Day Grow Guarantee for seeds, and our 1-Year Warranty for gardening tools.
To request assistance, email support@vorianseeds.com with your order number and a description of the issue.
Cancellation Within 48 Hours
You may request to cancel your order within 48 hours of placing your order, provided the order has not already shipped.
Approved cancellations within this period will receive a full refund to your original payment method.
Cancellation After 48 Hours
After 48 hours from order placement, orders can no longer be canceled.
Because we begin preparing orders for shipment shortly after purchase, we are unable to stop processing, intercept shipments, or cancel orders after this cancellation window has passed.
If you no longer need the product after the 48-hour cancellation period, you may request a return after delivery according to our Change-of-Mind Return Policy below.
Our Grow Guarantee covers seeds that fail to germinate when planted according to our instructions and under suitable growing conditions.
Coverage lasts 90 calendar days from the purchase date. For this policy, “3-Month Grow Guarantee” means this 90-day period.
To submit a claim:
For an approved claim, we will refund the purchase price paid for the affected seeds. You may choose a replacement or store credit instead, but you are not required to accept either in place of a refund.
This guarantee does not cover failure caused by improper storage, unsuitable planting conditions, or failure to follow the provided growing instructions.
If seeds grow into a variety different from the one ordered, contact us within the 90-day coverage period with supporting information.
The 7-business-day reporting period for visible delivery problems does not shorten this Grow Guarantee. Opened or planted seeds remain eligible for a qualifying claim.
Our gardening tools and supplies, including pruning shears, weed pullers, sprayers, watering cans, and plant pots, are covered against manufacturing defects in materials or workmanship for one year from the purchase date.
If a manufacturing defect develops during normal use, email support@vorianseeds.com within the warranty period. Include your order number, a description of the defect, and photographs or video where practical.
For an approved claim, we will provide a replacement or refund the purchase price paid for the affected item. We will explain the proposed resolution before proceeding. If a suitable replacement is unavailable, we will provide a refund.
The warranty does not cover:
If a return is required for an approved warranty claim, we will provide a prepaid return label or arrange reimbursement of an agreed return shipping cost.
You do not need to discover a manufacturing defect within 7 business days of delivery. This warranty applies throughout the full one-year coverage period.
Please inspect your order after delivery. For visible shipping damage, incorrect items, missing items, mold, infestation, or defects apparent on arrival, contact us within 7 business days of delivery.
Please provide:
For a verified issue, we will offer a refund or replacement at no additional cost. No interception or restocking fees apply.
If a return is necessary, we will provide a prepaid return label or agree on reimbursable return shipping costs before you send the item.
A refund will include the amount paid for the affected products and any original shipping charge attributable to them. If the entire order is refunded because it arrived damaged, defective, or incorrect, we will also refund the original shipping charge in full.
This delivery-reporting period does not limit qualifying claims under our 90-Day Grow Guarantee, 1-Year Warranty, or applicable consumer rights.
If you change your mind, order the wrong item, or no longer need the product, you may request a return within 15 calendar days of delivery.
Return Requirements
To qualify:
Opened, used, or damaged products are not eligible for change-of-mind returns.
Return Shipping Costs
For returns that are not caused by a product quality issue:
If the order originally qualified for free shipping, no outbound shipping fee will be deducted.
Return Process
Please do not send returns to the address on the original package unless instructed by our support team.
For a damaged, defective, or incorrect item, a replacement may be arranged under the applicable section above.
For a different product or variant requested because you changed your mind, contact us to arrange an eligible return. You may then place a separate order for the item you prefer.
We may decline requests involving:
Clearance and Final Sale items are excluded from change-of-mind returns. They remain covered for qualifying defects and incorrect fulfillment under this policy. A specific condition clearly disclosed before purchase is not treated as an undisclosed defect.
Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.
Refunds are issued to the original payment method.
If a return is required, approval follows receipt and inspection of the returned item. If no return is required, approval follows assessment of the information supporting your claim.
Once your refund is approved, we will submit it within 1–3 business days and notify you by email.
Your bank or payment provider may require additional time to post the refund. The 1–3-business-day period refers to our processing time and is not a guaranteed bank posting time.
Refunds are based on the amount actually paid after discounts. Applicable taxes on refunded items will also be refunded.
If you have received a refund confirmation but cannot locate the credit, please check with your payment provider and contact us for assistance.
If you have any questions about this policy or need help with an issue not covered above, please reach out to our customer service team – we are real people who love gardening and are here to help.
