Need help with an order, shipping, or a product? Find answers below, or contact us at support@vorianseeds.com.
What do you sell?
Vorian Seeds offers vegetable, herb, and flower seeds, along with gardening tools and supplies. Please check each product page for the selected quantity, specifications, and package contents.
Unless specifically stated otherwise, seed purchases do not include live plants, fresh produce, or gardening accessories.
Do you ship year-round?
Yes. We ship available seeds and gardening supplies throughout the year. Product availability and destination restrictions may apply.
Where do you ship?
We currently ship to eligible addresses in the United States and Canada.
U.S. delivery covers the 48 contiguous states and Alaska. We do not currently ship to Hawaii, U.S. territories, or APO/FPO military addresses.
Canadian delivery availability depends on the destination and is confirmed at checkout. Please see our Shipping Policy for details.
How much does shipping cost?
For eligible U.S. and Canadian addresses:
The qualifying subtotal is the merchandise total after discounts, before taxes and shipping charges. Your shipping charge is displayed at checkout before payment.
What currency do you use?
Prices and payments are in U.S. dollars (USD). If your payment account uses another currency, your bank or payment provider may apply conversion charges.
Which payment methods do you accept?
Available payment methods are displayed at checkout. Please select one of the options shown for your order.
Do you accept Cash on Delivery (COD)?
No. Payment must be completed through the available checkout options before we process your order.
Will I be charged tax?
Applicable taxes collected by us are calculated and displayed at checkout before you complete your purchase.
Do you offer discounts?
Current offers are advertised on our website or through our official marketing communications. Check each offer for eligibility, exclusions, expiration dates, and whether it can be combined with other discounts.
Enter your discount code at checkout and confirm that it has been applied before paying.
Can I use a code from a third-party coupon website?
We cannot guarantee that codes listed on third-party websites are accurate or active. Please refer to the offer terms published by Vorian Seeds and the result shown at checkout.
Do you have a physical retail store?
We operate as an online retailer and do not offer in-person retail shopping.
How long does order processing take?
Orders are processed and packed within 2–4 business days after payment confirmation.
Orders placed on weekends or public holidays begin processing on the next business day. Processing time is separate from transit time.
How long does delivery take?
| Destination | Processing Time | Estimated Transit Time | Estimated Total Time |
|---|---|---|---|
| United States | 2–4 business days | 5–8 business days | 7–12 business days |
| Canada | 2–4 business days | 6–9 business days | 8–13 business days |
Business days are Monday through Friday, excluding applicable public holidays.
These are estimates, not guaranteed delivery dates. Weather, carrier disruptions, holidays, and customs processing where applicable may cause delays.
Which carriers do you use?
We primarily use USPS. Where applicable, delivery may involve a local postal or delivery partner.
Do you deliver to P.O. Boxes?
We accept P.O. Box deliveries where supported by the shipping service available for your order.
How do I track my order?
Once your order ships, we will email you a shipping confirmation with tracking information. Tracking updates may not appear immediately after the shipping label is created.
If you cannot find the email, check your spam folder or contact us with your order number.
What should I do if my package is delayed?
If your order has not arrived within the estimated delivery period, email support@vorianseeds.com with your order number and tracking information.
We will investigate with the carrier and help determine the next steps. If the shipment is confirmed lost, we will arrange a replacement or refund under our Shipping Policy.
Tracking says “delivered,” but I cannot find my package. What should I do?
Check your mailbox, delivery area, and any safe location used by the carrier. Ask household members or building staff whether they accepted the package.
If it is still missing, contact us promptly. We will review the delivery information and help investigate with the carrier.
How do I know whether my order was received?
After checkout, you should receive an order confirmation at the email address you provided.
If it does not arrive, check your spam folder and contact us before placing a duplicate order. Include the name and email address used at checkout.
Can I change my shipping address?
Email support@vorianseeds.com as soon as possible, preferably within 48 hours of placing your order.
We will try to update the address before fulfillment. Changes are not guaranteed once fulfillment has started or the package has shipped. An address change is complete only after we confirm it.
Can I cancel my order?
You may cancel at no charge within 48 hours of placing your order, provided it has not already shipped.
After 48 hours, an order that has not entered fulfillment may still be canceled at no charge. If fulfillment has started or the order has shipped, cancellation may no longer be possible.
Where carrier interception is available, we will explain any proposed fees and obtain your agreement before requesting it. See our Return, Refund & Warranty Policy for the full cancellation terms.
What if I entered an incorrect address?
Contact us immediately. If the package has already shipped, we may be unable to change its destination.
If it is returned to us, we will discuss reshipping or refund options and explain any applicable charges before you agree to a resolution.
Can I return something if I change my mind?
You may request a change-of-mind return within 15 calendar days of delivery for eligible unopened and unused products.
Seed packets must remain sealed. Tools must be unused and in their original packaging with included accessories and tags. Final Sale items are excluded from change-of-mind returns.
Please contact us before shipping a return so we can provide the designated return address and instructions.
Who pays for a change-of-mind return?
You are responsible for return shipping.
Original shipping charges paid at checkout are non-refundable. If your order received free shipping, we do not deduct an outbound shipping charge.
No restocking fee applies to an eligible standard change-of-mind return. Successful late-cancellation interceptions have separate terms.
What if my order arrives damaged, incomplete, or incorrect?
Contact us within 7 business days of delivery with your order number, a description of the issue, and photographs where practical.
For a verified issue, we will arrange a refund or replacement at no additional cost. If a return is required, we will provide a prepaid label or agree on reimbursable shipping costs before you send the item.
This reporting period does not shorten the seed guarantee or tool warranty described below.
Do you offer a seed germination guarantee?
Yes. Our 90-Day Grow Guarantee covers seeds that fail to germinate when planted according to our instructions and under suitable growing conditions.
Submit your claim within 90 calendar days of the purchase date. Include your order number, the affected variety, and a description of when and how you planted the seeds.
For an approved claim, we refund the purchase price paid for the affected seeds. You may choose a replacement or store credit instead, but you are not required to accept either.
Failure caused by improper storage, unsuitable growing conditions, or failure to follow the provided instructions is not covered.
Can I claim under the guarantee after opening or planting the seeds?
Yes. Opening or planting seeds does not prevent a qualifying Grow Guarantee claim. The unopened requirement applies to change-of-mind returns.
What if the seeds grow into the wrong variety?
Contact us within the 90-day coverage period with your order number and supporting information, such as photographs. We will assess the issue under our Return, Refund & Warranty Policy.
Do gardening tools have a warranty?
Yes. Our gardening tools and supplies have a 1-Year Limited Warranty from the purchase date against manufacturing defects in materials or workmanship.
For an approved claim, we will provide a replacement or refund the purchase price paid for the affected item. Normal wear and tear, misuse, accidental damage, improper maintenance or storage, and damage caused by unauthorized modifications are excluded.
What if a tool develops a defect several months after delivery?
You may submit a qualifying manufacturing-defect claim at any time within the one-year warranty period. You do not need to discover the defect within seven days of delivery.
How long does a refund take?
Once a refund is approved, we submit it to the original payment method within 1–3 business days.
Your bank or payment provider may require additional time to post the credit. If a return is required, approval follows receipt and inspection of the returned item.
How do I request a return, refund, cancellation, or warranty claim?
Email support@vorianseeds.com with:
Please wait for return instructions before sending any products back.
Full terms are available in our Return, Refund & Warranty Policy and Our Guarantee. These policies do not limit consumer rights that cannot lawfully be excluded.
When is your support team available?
Monday–Friday: 9:00 AM–4:00 PM Mountain Time (MT)
Saturday–Sunday: Closed
Email: support@vorianseeds.com
Phone: +1 (307) 381-8790
How quickly will you respond?
We aim to respond within one business day. Messages received outside service hours will be reviewed on the next business day.
If you cannot reach us by phone, please email your question and order number so we can assist you.
