Refund Policy

At Vorian Seeds, we believe in making it easy to grow something you're proud of. Our seeds are curated to be the finest and freshest on the market, and we care deeply about your success.

Please read our policy carefully regarding cancellations, returns, refunds, and our Grow Guarantee.

Ⅰ. Order Cancellation Policy

We process orders quickly to ensure fast shipping. Therefore, we have a strict window for cancellations.

  1. Free Cancellation Window：You may cancel your order within 0–48 hours of placing it. A full refund will be issued to your original payment method at no extra cost.
  2. Late Cancellations (Beyond 48 Hours)：Once your order has entered the fulfillment process, we generally do not allow cancellations. However, if you still wish to cancel, we will attempt to intercept the package with the carrier.
  3. Late Cancellation Fees：If an interception is successful, the following fees will be deducted from your refund:
  • $20.00 USD Interception Fee (charged by the carrier).
  • 40% Restocking/Packing Fee (to cover the cost of labor, packaging materials, and sterilization handling).

Please note: If the interception fails and the package is already in transit, we cannot issue a refund until the package is returned to us or marked as undeliverable by the carrier.

Ⅱ. Grow Guarantee – What We Cover

At Vorian Seeds, we stand behind the quality of our products. We guarantee that our seeds are true to type and will perform as expected when planted according to the provided instructions and under appropriate growing conditions. If something doesn't meet your expectations, we'll make it right.

We cover the following issues when reported within 90 days (3 months) from the date of purchase:

  • Seeds that fail to germinate when properly planted
  • Products damaged during shipment
  • Incorrect items or items that are not what you ordered

Your satisfaction is our priority. If you encounter any of these issues, simply reach out to our Customer Care team at support@vorianseeds.com, and we'll resolve it promptly.

Getting Help Is Easy:

  • Reach out to us at support@vorianseeds.com within 3 months of your purchase.
  • Have your order number handy and share what happened.
  • We'll work with you to find a suitable solution.

A Few Things to Know:

Gardening isn't foolproof – weather happens, soil surprises us, and timing can be tricky. We can't control nature, but we promise to support you through it with fair solutions and honest advice for products planted within the United States and Canada. No hoops to jump through — just real people who genuinely want your garden to flourish.

This guarantee is intended to support home gardeners in good faith. Vorian Seeds reserves the right, in its reasonable judgment, to limit or decline claims that reflect misuse, patterns inconsistent with home gardening, or issues unrelated to product quality. The Grow Guarantee does not apply to Clearance or Final Sale items and is only applicable for products planted in the United States and Canada.

Ⅲ. Return Eligibility (Quality Shipping Issues)

In addition to our Grow Guarantee, we offer a 100% Full Refund for the following product issues, provided they are reported within 30 calendar days of delivery. We accept returns for:

  1. Quality Defects: The seeds show signs of mold, insect infestation, or significantly low germination rates that deviate from the product description.
  2. Wrong Item/Shortage: You received an incorrect variety, or the quantity of seeds does not match your order (due to our packing error).
  3. Severe Shipping Damage: The outer or inner packaging is severely crushed or torn, compromising the seed's viability and storage conditions.

Ⅳ. Changed Your Mind?

We understand that sometimes plans change or the wrong item gets ordered.

  • Eligibility：Unopened seed packets may be returned within 15 days of receipt for a full refund of the product purchase price.
  • Shipping Costs：Shipping costs are non-refundable. If your original order qualified for free shipping, the outbound shipping cost will be deducted from your refund.
  • Return Shipping：Customers are responsible for creating their own return label and covering return shipping costs.
  • Process：Please contact us at support@vorianseeds.com to let us know your return is on the way. Once the return is received and verified to be unopened, we will process your refund.
  • Deadline：We are unable to accept returns or issue refunds for customer-remorse requests after 15 days from delivery. Used goods (opened packets) are not eligible for return under this section.

Ⅴ. Return Procedure Deadline (For Quality/Shipping Issues)

To initiate a return under Section 3, you must follow this process:

  • Contact Us First：Please email our support team at support@vorianseeds.com within 30 days of the delivery date.
  • Required Information：Include your Order Number and clear photos/videos of the issue (e.g., damaged packaging, moldy seeds, or the incorrect item received).
  • Deadline：Returns must be requested no later than 30 calendar days after the delivery confirmation date.

Important：If we do not receive your return request within 30 days of delivery, it will be deemed that you have accepted the product "as-is," and we will not be able to process a refund or replacement for that order.

Ⅵ. Non-Returnable Situations

We reserve the right to refuse a refund or return in the following cases:

  • Change of Mind (after 15 days)：We do not accept change-of-mind returns after the 15-day window, nor do we accept opened seed packets for change-of-mind returns.
  • Customer-Induced Damage：Damage caused by improper storage after delivery (exposure to heat, moisture, or sunlight) or incorrect planting methods.
  • Expired Requests：Return requests submitted after the applicable deadline (30 days for quality issues, 15 days for change of mind).
  • Clearance/Final Sale：Items marked as Clearance or Final Sale are sold as-is and are not eligible for returns, refunds, or coverage under the Grow Guarantee. All Clearance and Final Sale purchases are final.

Ⅶ. How We Process Refunds

  • Once your return request is approved, we will process the refund to your original payment method.
  • The refund amount will be credited back to your payment account within 1-3 business days after approval (depending on your bank or payment provider's processing speed).
  • For Grow Guarantee claims, we may offer a replacement (reshipment) or store credit instead of a refund, depending on the situation and mutual agreement.

Ⅷ. Contact Us

If you have any questions about our Return Policy, Grow Guarantee, or need help with an issue not covered above, please contact our customer service team — we're real people who genuinely love what we do, and we're here to help.

  1. Monday – Friday：9:00 AM – 5:00 PM (EST)
  2. Saturday – Sunday：Closed