At Vorian Seeds, we ship seeds and gardening supplies to eligible destinations in the United States and Canada. This policy explains our processing times, shipping charges, delivery estimates, and how to get help with a shipment.
All prices and shipping charges are in U.S. dollars (USD). Business days are Monday through Friday, excluding applicable public holidays.
Orders are processed and packed within 2–4 business days after payment confirmation.
Processing time is separate from transit time. Orders received on weekends or public holidays begin processing on the next business day.
Once your order ships, we will email you a shipping confirmation with tracking information.
Processing may take longer during holidays or peak periods. If we become aware of a significant delay affecting your order, we will notify you by email.
We currently ship to eligible addresses in the United States and Canada, subject to the restrictions in Section 5.
| Destination | Processing Time | Estimated Transit Time | Estimated Total Delivery Time |
|---|---|---|---|
| United States | 2–4 business days | 5–8 business days | 7–12 business days |
| Canada | 2–4 business days | 6–9 business days | 8–13 business days |
Transit time begins after dispatch. Estimated total delivery time runs from payment confirmation to delivery.
These timeframes are estimates, not guaranteed delivery dates. Weather, carrier disruptions, public holidays, and customs processing where applicable may affect delivery.
Shipping Rates
The following rates apply to eligible U.S. and Canadian shipping addresses:
| Order Subtotal | Shipping Charge |
|---|---|
| Under $48.95 USD | $5.15 USD |
| $48.95 USD or more | Free shipping |
Free-shipping eligibility is based on the merchandise subtotal after discounts, excluding shipping charges.
Your shipping charge and order total will be displayed at checkout before payment.
Taxes and Import Charges
Vorian Seeds currently does not charge or collect any taxes at checkout on orders shipped to the United States or Canada. The amount payable to us consists of your merchandise subtotal after discounts plus any applicable shipping charge.
We do not collect customs duties or import taxes at checkout.
Our non-collection of taxes does not mean that a purchase is legally tax-exempt. For cross-border shipments, customs authorities or carriers may separately assess import duties, taxes, or clearance fees. These charges are separate from amounts collected by Vorian Seeds.
We primarily use USPS. Depending on the destination and shipping service, delivery may involve a local postal or delivery partner.
Your shipping confirmation email will include tracking information. Tracking updates may not appear immediately after a shipping label is created.
If you have not received a shipping confirmation after the stated processing period, check your spam folder or contact support@vorianseeds.com.
United States
We ship to the 48 contiguous states and Alaska.
We currently do not ship to:
Canada
We ship to eligible Canadian addresses. Availability for your province and postal code is confirmed at checkout before payment.
P.O. Boxes
We accept P.O. Box deliveries where supported by the shipping service available for your order.
Product-Specific Restrictions
Individual products may be subject to additional destination restrictions. If we cannot fulfill an order because of a shipping restriction, we will contact you and refund the items we cannot supply, together with any applicable shipping charges.
Please check your shipping address before completing your order, including your apartment or unit number and postal code.
To request an address change, email support@vorianseeds.com as soon as possible, preferably within 48 hours of placing your order.
We will attempt to update the address before fulfillment. Changes are not guaranteed once fulfillment has started or the package has shipped. An address change is complete only after we confirm it.
For cancellation eligibility and any applicable shipment-interception fees, please review our Return, Refund & Warranty Policy.
If a package cannot be delivered because the address supplied at checkout is incorrect or incomplete, contact us promptly.
If the package is returned to us, we will discuss the available reshipping or refund options with you. Any proposed reshipping charges or refund deductions will be explained before you agree to a resolution and will follow our Return, Refund & Warranty Policy.
If we made an addressing or fulfillment error, we will correct it at no additional cost to you.
If your order has not arrived within the estimated delivery period, email support@vorianseeds.com with your order number and tracking information.
We will investigate with the carrier and keep you informed. If the shipment is confirmed lost, we will arrange a replacement or refund, subject to the incorrect-address provisions in Section 7.
If tracking shows “delivered” but you cannot locate your package:
We will review the available delivery information and your circumstances before determining the appropriate resolution.
Please inspect your order upon arrival.
For visible shipping damage, missing items, or an incorrect product, contact support@vorianseeds.com within 7 business days of delivery.
Include your order number, a description of the issue, and photographs of the products and packaging where practical.
For a verified issue, we will arrange a refund or replacement at no additional cost. If a return is required, we will provide a prepaid return label or agree on reimbursable return shipping costs before you send the item.
The reporting period for visible delivery issues does not shorten our 90-Day Grow Guarantee for seeds, 1-Year Warranty for gardening tools, or applicable consumer rights.
Please review our Return, Refund & Warranty Policy for full coverage and refund details.
For shipping questions or assistance with an order:
Email: support@vorianseeds.com
Phone: +1 (307) 381-8790
Customer Service Hours: Monday–Friday, 9:00 AM–4:00 PM Mountain Time (MT)
Saturday–Sunday: Closed
We aim to respond within one business day. Messages received outside our service hours will be reviewed on the next business day.
