Do you ship year-round?
Yes, we ship seeds and gardening supplies year-round. Live plants and bulbs typically ship in the spring, based on your growing zone.
Do you ship internationally?
Currently, we ship only to the United States and Canada. We do not support shipping to other countries at this time.
How much does shipping cost?
We offer free shipping on all orders of ‘$48.95 or more’. For orders under $48.95, a flat shipping rate of $5.15 applies.
Do you charge tax?
Sales tax is charged on orders shipping to states where we have a sales tax nexus. If you are tax-exempt, please provide your resale or tax-exempt certificate with your initial order. Contact us for more details.
Do you offer credit terms?
Yes, we offer ship now–pay later options. Please contact our customer care team for more information about our credit terms.
Do you offer discounts or promotions?
Yes, we offer discounts based on order value and payment method. We also run special promotions throughout the year. Sign up for our email list to stay updated on the latest offers and sales.
Do you accept coupons from third-party coupon sites?
Vorian Seeds is not affiliated with any third-party coupon sites. Discounts posted on those sites may not be valid or may apply only to specific products for a limited time.
Can I pay with Cash on Delivery (COD)?
Sorry, we do not accept COD orders due to delivery and processing complications.
Do you have a physical retail store?
No, we are a mail-order company. Our facility is a warehouse and office, not a retail store.
What are your customer service hours?
Our Customer Care team is available Monday through Friday, from 9:00 AM to 5:00 PM (EST). We aim to respond to all inquiries promptly during these hours.
What if I call during peak times?
Our peak season is January through May, with the busiest days being Monday, Tuesday, and Wednesday. If you experience a wait time, we recommend using our website’s self-service options for order tracking and product updates. You can also check product pages for backorder status, which is updated daily.
What is your order processing time?
Orders are typically processed and dispatched within 2–4 business days after your order is placed. Please note that orders placed on Friday afternoons or over the weekend will begin processing on the following Monday.
What are the shipping times?
Once your order has been shipped, delivery typically takes:
Please note that these are estimated transit times and may vary depending on your location, weather conditions, or carrier delays.
Which shipping carrier do you use?
We primarily ship via USPS (United States Postal Service) for both U.S. and Canadian orders.
Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery status.
What if my package is delayed?
While we strive to meet all estimated delivery times, delays can occasionally occur due to weather, carrier issues, or high seasonal volume. If your package is significantly overdue, please contact our Customer Care team at support@vorianseeds.com, and we will assist you in tracking it down.
Do you ship live plants and bulbs year-round?
Seeds and gardening supplies are shipped year-round. Live plants and bulbs are typically shipped in the spring, based on your growing zone and local climate conditions.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes.
Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes via USPS for both U.S. and Canadian addresses.
How can I check if my order went through?
If your order was successfully submitted, you will receive an order confirmation email shortly after placing your order. In some cases, the email may be filtered into your spam folder or blocked by your email provider. You can also log in to your account on our website to view your latest order status.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email that includes a tracking number (when available). You can also log in to your account to track your order status at any time.
Can I cancel my order?
Yes! You can cancel your order within 48 hours of placing it at no charge, as long as the order has not yet been shipped. To cancel, simply contact our Customer Care team, and we will process your request immediately. Once an order has been shipped, it cannot be canceled.
What is your return policy?
However, we stand behind the quality of our seeds. If your seeds fail to germinate, we offer a 90-Day Worry-Free Germination Guarantee – if your seeds do not sprout within 90 days of purchase, we will work with you to make it right.
How long does it take to receive a refund?
We process refunds quickly. Once your return or claim is approved, refunds are typically issued within 1–3 business days – so you won't have to wait long. Refunds will be credited back to your original form of payment.
Do you offer a germination guarantee?
Yes! We are confident in the quality of our seeds. If your seeds do not germinate within 90 days of purchase, please reach out to us. We offer a 90-Day Worry-Free Germination Guarantee to ensure your gardening experience is a success.
How do I start a return, claim, or cancellation?
For all return, cancellation, or damage claims, please contact our Customer Care team at support@vorianseeds.com. We're here to help!
